Frequently Asked Questions

By dialing the toll free number 1-800-263-2075 Ext. 201 you will be booked with one of the settlement counsellors. Based on your needs and eligibility, we will refer you to Welcome Centre services. Click here to know more.

We help families with school registration process and understanding the elementary and secondary school system. Click here for support

We have group sessions on how to use library resources for improving English, for job searching, etc. click here to see our event calendar.

We have professional counsellors to support you during difficult times. We provide support to people experiencing loneliness, low self-esteem, anxiety, depression, relationship issues, and more. Click here to learn more.

Yes, you can earn volunteering hours for your school. Contact our staff for more details.

Yes, virtual counselling via telephone and video conferencing are available, as well as in-person counselling.

Yes, you can use our services via telephone and video conferencing. You can also visit us in person for face-to-face interaction.

CCSYR is a nonprofit agency. We aim to provide accessible counselling services to all York Region residents.
Fees are charged on a sliding scale according to each client’s household income. No one is turned away for financial reasons. Proof of income may be required to ensure fairness to all clients.

No, our services are for all individuals and their families, regardless of their religion, country of origin or immigration status. Contact us today to explore our services and understand how we can support you.

We don't pay for volunteering work.