Frequently Asked Questions
How can I access the services provided by the Welcome Centre?
By dialing the toll free number 1-800-263-2075 Ext. 201 you will be booked with one of the settlement counsellors. Based on your needs and eligibility, we will refer you to Welcome Centre services. Click here to know more.
What should I know about the School System in Ontario?
We help families with school registration process and understanding the elementary and secondary school system. Click here for support
How can I use the library to improve my English skills?
We have group sessions on how to use library resources for improving English, for job searching, etc. click here to see our event calendar.
Where can I find support during difficult times?
We have professional counsellors to support you during difficult times. We provide support to people experiencing loneliness, low self-esteem, anxiety, depression, relationship issues, and more. Click here to learn more.
Can I get volunteering hours for my school?
Yes, you can earn volunteering hours for your school. Contact our staff for more details.Do you offer virtual counselling?
Yes, virtual counselling via telephone and video conferencing are available, as well as in-person counselling.
Do you offer virtual counselling and settlement services?
Yes, you can use our services via telephone and video conferencing. You can also visit us in person for face-to-face interaction.
How much does it cost?
CCSYR is a nonprofit agency. We aim to provide accessible counselling services to all York Region residents.
Fees are charged on a sliding scale according to each client’s household income. No one is turned away for financial reasons. Proof of income may be required to ensure fairness to all clients.
Do I have to be Catholic to use your services?
No, our services are for all individuals and their families, regardless of their religion, country of origin or immigration status. Contact us today to explore our services and understand how we can support you.