Job Openings

We are opening a full-time vacancy for Receptionist at Richmond Hill Welcome Centre to join our team at CCSYR. How To Apply: If you are interested in applying, please submit your resume and a cover letter outlining your qualifications and interest as follows: HR@ccsyr.org by October 16, 2026. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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Position: Receptionist Full Time Location: Richmond Hill Welcome Centre Report to: Centre Manager Application Deadline: October 16, 2026

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Position Overview: The full-time receptionist is responsible for responding to client inquiries at Richmond Hill Welcome Centre. The incumbent in this position serves as the first point of contact for visitors, clients, internal and external stakeholders, who require information or need support with their settlement. They play a key role in creating a welcoming environment, managing communication within an organization, providing administrative support, ensuring smooth front-desk operations and ensure that services are delivered smoothly and respectfully. Expected Compensation: Gross salary will be $ 24.50 per hour based on 37.5 hours per week. All payments are subject to the required statutory employee deductions. Customer Service

• As first point of contact greets in-person clients/visitors/volunteers, provide them with information on organization programs and services or direct them to appropriate departments.
• Answer and direct telephone inquiries to appropriate people and provide general information to clients and the public.
• Operate the main switchboard, screen and direct call to appropriate person/department.
• Collaborate with program staff to ensure smooth client intake and service delivery.
• Assist with client inquiries regarding services, referrals, and resources, and schedules.

General Office Administration

• Maintain a safe, clean and welcoming reception area by complying with procedures, rules and regulations.
• Prepare, maintain Centre program materials and information as well as providing this information to visitors.
• Oversee meeting room schedules and update the information daily.
• Provide administrative support for the Centre.
• Maintain security by following procedures and monitoring logbooks.
• Support work-team continuity by documenting and communicating actions, irregularities, and ongoing needs.
• Adhere to opening and closing procedures.
• Must maintain confidentiality in respect to client matters.
• Prepare and submit accurate reports.
• Perform other duties as assigned.

Other:

• Participate in agency fundraising activities as deemed appropriate and necessary by Senior Leadership.
• Attend required agency activities and meetings.
• Must support the values, vision and mission of the agency and the matrix management group.
• The incumbent must be bondable and cleared by a police reference check.
• Must be able to work in the evening until 8:30 p.m. and Saturdays until 4:00 p.m.
• Maintain professional working relationships with teams, partners and community groups.
• A valid driver’s license would be an asset.

Qualifications:

• A secondary school diploma or equivalent; post-secondary education in social services or administration is an asset.
• A minimum of one-year direct experience in settlement setting working with diverse population.
• Excellent customer service orientation, aptitude for working effectively and sensitively with people from diverse cultural backgrounds.
• Excellent in managing time, workload and able to work within the framework of established policies and procedures.
• Use sound judgement and decision-making skills.
• Ability to multitask and remain calm in a fast-paced, client-facing environment.
• Ability to handle sensitive situations with discretion and empathy
• Proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook).
• Verbal and written fluency in English is required, ability to communicate in second language would be an asset, (Cantonese & Mandarin)

Physical Requirements

• Sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer

Use of Artificial Intelligence in Hiring: Artificial intelligence is not used to screen, assess, or select applicants for this role. Accessibility & Equal Opportunity We are committed to providing an inclusive and accessible recruitment process. Accommodation is available upon request at any stage of the hiring process.

We continue to recruit to join the Women’s initiative Program in CCSYR. This position is temporary until March 31/2027 If you are interested in applying, please submit your resume and a cover letter outlining your qualifications and interest to the email box: HR@ccsyr.org by October 16, 2026 We thank upfront all applicants for their interest; however, only those selected for an interview will be contacted.

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Position Title: Contract Social Worker Department: Women’s Initiatives Location: 50 High Tech & Various locations Reports to: Women's initiatives Coordinator Application deadline: October 16, 2026

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The Social Worker provides direct support to newcomer and underserved visible minority women through crisis intervention, safety planning, case management, and emotional support. The role focuses on helping clients access resources, navigate complex systems, and move toward healing and stability. Working within a collaborative, survivor-centered team, the Social Worker brings clinical insight and a social justice lens to foster dignity, empowerment, and healing for women from diverse backgrounds Expected Compensation: Gross salary will be $36.22 per hour based on 37.5 hours per week. All payments are subject to the required statutory employee deductions. Key Responsibilities:

• Provide trauma-informed, client-centered case management and advocacy for women effected by GBV, including safety planning, resource navigation, and emotional support.
• Conduct needs assessments and develop individualized service plans in collaboration with each client.
• Facilitate referrals to internal and external services, including housing, legal aid, medical care, mental health counseling, and employment assistance.
• Provide crisis intervention and short-term supportive counseling as needed, maintaining appropriate boundaries and ethical practice.
• Maintain accurate and timely documentation in compliance with funder, program, and organizational standards.
• Participate in multidisciplinary team meetings, case reviews, and supervision.
• Support outreach and engagement efforts, as well as group activities and workshops that build community and resilience among survivors.
• Stay current on best practices in trauma-informed care, harm reduction, and culturally responsive service delivery.

Qualifications:

• Bachelor’s or master’s degree in social work (BSW or MSW) with good, registered standing with Ontario College of Social Workers and Social Service Workers Ontario
• Minimum 3 years of experience working with survivors of gender-based violence or in trauma-informed, community-based settings.
• Deep understanding of the dynamics of gender-based violence and the structural barriers that impact survivors.
• Strong crisis intervention, communication, and advocacy skills.
• Ability to work effectively with diverse communities, including immigrant, and other historically marginalized populations.
• Familiarity with confidentiality laws, mandated reporting, and social service systems.
• Commitment to social justice, equity, and survivor empowerment.
• Fluent in English is required, with a second language in Farsi, Urdu, Punjabi or Hindi is an asset.

Other:

• Understanding of Anti-Oppression and Anti-Racism Frameworks is considered an Asset.
• Understanding and strict adherence to Accessibility for Ontarians with Disabilities Act (AODA).
• Participate in agency fundraising activities as deemed appropriate and necessary.
• A valid drivers’ license, access to a reliable vehicle and relevant insurance, is mandatory.
• The incumbent must be bondable and cleared by a police reference check.

Physical requirements:

• Work in a multi-service office environment staffed largely by people from diverse cultures.
• Duties can involve stress in dealing meeting deadlines, dealing with sensitive and confidential issues, preparing and submitting accurate reports.
• Confidentiality regarding the agency’s clients and business plan is an absolute requirement.
• The incumbent in this position frequently communicates with internal and external stakeholders who require information or need support in the community. Must display professionalism and political correctness.

Travel throughout York Region Willing and able to travel YR and to other assigned locations as required. Flexible with assigned work hours and locations, including availability to work some evenings and weekends as needed. Use of Artificial Intelligence in Hiring: Artificial intelligence is not used to screen, assess, or select applicants for this role. Accessibility & Equal Opportunity: We are committed to providing an inclusive and accessible recruitment process. Accommodation is available on request at any stage of the hiring process.