FAQs

Frequently Asked Questions

By dialing the toll free number 1-800-263-2075 Ext. 201 you will be booked with one of the settlement counsellors. Based on your needs and eligibility, we will refer you to Welcome Centre services. Click here to know more.

We help families with school registration process and understanding the elementary and secondary school system. Click here for support

We have group sessions on how to use library resources for improving English, for job searching, etc. click here to see our event calendar.

We have professional counsellors to support you during difficult times. We provide support to people experiencing loneliness, low self-esteem, anxiety, depression, relationship issues, and more. Click here to learn more.

Yes — most programs are free for eligible newcomers. Contact CCSYR to learn more about eligibility and registration.
Yes. The Empowering Mastering You well-being program runs online every Tuesday evening, 6:30–7:30 PM. IEHP study groups (MCCQE1 and NAC OSCE preparation) also run online in the evenings, Monday through Thursday, 7:00–9:00 PM.
Yes, you can earn volunteering hours for your school. Contact our staff for more details.
No. English Conversation Circles and Learn English Through Art sessions are specifically designed to help participants improve their English in a welcoming, low-pressure environment. You do not need fluent English to join.

Yes, virtual counselling via telephone and video conferencing are available, as well as in-person counselling.

Yes, you can use our services via telephone and video conferencing. You can also visit us in person for face-to-face interaction.

📅 Booking 💬 Support