Settlement Services in Welcome Centres

Free and Confidential


Visit us at the Welcome Centres for settlement services in over 30 languages. Our friendly and experienced settlement staff can listen to your worries with confidentiality and understand your needs. Whether you are a permanent resident or a refugee, you can get free consultation for healthcare, housing, education and training, employment, childcare, child tax benefits, personal finance, social assistance, immigration and citizenship, legal support and many more.

You can spot our settlement counsellors in five Welcome Centres in Richmond Hill, Vaughan, Markham (two Centres) and Newmarket. Our staff can also guide you with Welcome Centres’ programs and services, some of which are free for immigrants and refugees.

Individual and group sessions:

  • Information suiting your unique settlement and integration process
  • Referral and service linking to government and community resources
  • Interpretation and cultural understanding

Settlement Counsellors help with:

  • Information about public health, legal, transportation and other essential services
  • Language assessment and language training support
  • Community connections and volunteering opportunities
  • Accreditation and job search
  • Paperwork for applications
  • School enrolment
  • Housing

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FAQ

Yes, you can use our services via telephone and video conferencing. You can also visit us in person for face-to-face interaction.

No, our services are for all individuals and their families, regardless of their religion, country of origin or immigration status. Contact us today to explore our services and understand how we can support you.

We offer services in various languages that listed in below:

  • English
  • Arabic
  • Chinese Simplified
  • Chinese Traditional
  • Farsi
  • French
  • Korean
  • Russian
  • Tagalog
  • Turkish
  • Urdu

Our counselling and settlement services are available across nine municipalities in the York region. You can also reach us through your homeschool and public libraries within the York region. Or simply dial us today or visit any of our locations closest to you to use the support and resources available.

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