Director, Business Support Services

Full Time
Posted 3 days ago

CCSYR: At CCSYR, we reach out to support, counsel and guide individuals and families from diverse backgrounds and faiths. We recognize the dignity and worth of everyone, regardless of faith, background or ethnicity and provide a variety of programs and services that enable all citizens, newcomers, and refugees to participate fully in the social, economic, political, and cultural life within their communities. Our team is passionate to make a meaningful impact through helping those who are in need and are truly valued for who they are and what they contribute.

Position Overview:  The Director, Business Support Services is a key member of the executive leadership team and is responsible to lead support functions within the organization, including finance, HR (includes volunteer program, events/sponsorship and DEI-B), Information Technology and facilities management. This position plays a critical role in providing strategic direction and guidance to ensure efficient and effective operations across these key areas. Director, Business Support Services will collaborate with managers, executive leadership, and stakeholders to develop and implement strategies that align with the organization’s goals and objectives.

Duties and Responsibilities: Leadership and Strategy:

  • Provide strategic leadership and vision for support functions, aligning them with the organization’s overall strategic objectives.
  • Collaborate with executive leadership and support function managers to develop and implement policies, procedures, and best practices that enhance the effectiveness and efficiency of support functions.
  • Identify opportunities for process improvement and implement strategies to optimize support services.
  • Lead the development and execution of short-term and long-term plans to support the organization’s growth and sustainability.
  • Provide leadership and guidance regarding quality improvement and data management.

Financial Management:

  • Oversee the financial activities of the organization, including budgeting, forecasting, financial reporting, and risk management.
  • Ensure compliance with financial regulations and reporting requirements.
  • Work closely with the finance department to provide accurate and timely financial information for decision-making purposes.
  • Monitor financial performance, identify variances, and take corrective actions when necessary.

Human Resources:

  • Provide strategic guidance and support to the HR team in areas such as talent acquisition, employee relations, performance management, training and development, compensation and benefits, retention and recognition.
  • Develop and implement HR policies and procedures that align with legal requirements and best practices.
  • Support the development and maintenance of a positive work culture that promotes employee engagement, diversity, inclusion, equity and belonging (DEI-B).
  • Provide hands-on HR supports to partner agencies.

Information Technology:

  • Oversee the IT team to ensure the organization’s technology infrastructure and systems are secure, efficient, and aligned with business needs.
  • Manage implementation of IT strategies that support the organization’s growth and digital transformation.
  • Collaborate with IT manager to assess and implement emerging technologies that enhance operational efficiency and competitive advantage.

What you need to succeed: Education/Credentials:

  • Bachelor’s degree in business administration, human resources, finance, or a related field (master’s degree preferred).
  • CPA and/or CHRP is an asset.

Leadership experience:

  • 3-5 years of proven experience in an executive leadership role overseeing multiple support functions.


  • Strong understanding of finance, HR (demonstrated commitment to DEI-B) , IT, principles and practices.
  • Excellent leadership and decision-making skills, with the ability to influence and drive change.
  • Strategic thinking and the ability to translate business goals into actionable plans.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
  • Analytical mindset with the ability to analyze complex information and make data-driven decisions.
  • Knowledge of relevant laws, regulations, and industry trends in the areas of finance, HR, IT and quality assurance
  • Understanding and strict adherence to Accessibility for Ontarians with Disabilities Act (AODA).

Nice to Have:

  • Familiarity with the operations and funding within health and community services sectors.
  • Ability to work flexible hours, evenings and weekends.

Other Requirements:

  • Successful candidates will be asked to provide successful Vulnerable Sector Criminal Records check.

Job Location: Various locations across Ontario (Head office is in York Region)

Accessibility, Accommodation and EEO statement: CCSYR is committed to creating an inclusive environment where all team members, candidates and clients feel like they belong. We seek applicants with a wide range of abilities and thrive to provide an accessible candidate experience. If you need accommodation, please let us know. CCSYR is an inclusive and equal opportunity employer and is committed to providing a diverse and welcoming workplace for all employees. We value the unique perspectives and experiences that individuals from all backgrounds bring to our organization, and we recognize that diversity in our workforce is essential for our continued success and are committed to ensuring that every employee feels respected, supported, and valued. We welcome applicants of all races, ethnicities, gender assignment, gender identity or gender expression, sexual orientations, ages, religions, disabilities, and any other basis protected by all applicable laws.

To apply: Please send your resume and an optional cover letter to with ‘Your name –Director, Business Support Services’ as the subject line.

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